Refund policy

Last updated: March 3, 2026

Thank you for shopping with us. We want you to feel confident in your purchase. Please review our policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

- Item must be unused and in original condition

- Item must be in original packaging

- Proof of purchase is required

Items returned without prior approval may not be accepted.

To request a return, please contact us at:
SecretShopDeals@aol.com

Include your order number and reason for return.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

- Personal care items

- Beauty products

- Botanical/herbal products

- CBD-related products

- Opened or used items

Sale items and gift cards are also non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

- Contact us within 48 hours of delivery

- Include clear photos of the item and packaging

We will offer a replacement or refund after review.

Refunds

Once your return is received and inspected:

- You will be notified of approval or rejection

- Approved refunds are processed within 5–10 business days

- Refunds are issued to your original payment method

Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

- Check your bank account again

- Contact your credit card provider

- Contact your bank

If you still have not received your refund, contact us at:
SecretShopDeals@aol.com

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service.